Customer Auto-Email
Automatically emails the customer when a ticket is created and again when it is first assigned.
Overview
Keeps requesters informed without any manual step from staff.
Key features
- Creation email sent when an issue is created.
- Follow-up email sent the first time the issue is assigned.
- Recipients and names read from configurable issue fields (including a second-language address).
- Subject and body edited in settings with placeholders and wiki formatting.
Screenshots
Screenshots coming soon.
Built for a client engagement. Client names, data and source code are kept confidential.
More notifications & messaging plugins
- SMS Messaging (Twilio) Send SMS to customers from an issue using templates, request reviews in one click, and keep a full SMS history.
- Urgent Issue SMS Alerts Texts the assignee when an issue becomes urgent, and sends daily reminders while it stays open.
- Customer Email Templates Email customers from an issue using reusable templates with placeholders and image attachments, with a log on the issue.
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