Urgent Issue SMS Alerts
Texts the assignee when an issue becomes urgent, and sends daily reminders while it stays open.
Overview
Makes sure urgent work is seen immediately, even by staff who are away from a computer.
Key features
- SMS when an urgent issue is created, changes or is re-assigned.
- Admins choose which statuses (and optionally priorities) count as urgent.
- Separate on/off switch and message template per event, with placeholders.
- Daily reminder task at a set time and time zone for open urgent issues.
- Next-day follow-up for re-assigned issues, read from the issue history.
- SMS failures never block saving an issue. English and French.
Screenshots
Screenshots coming soon.
Built for a client engagement. Client names, data and source code are kept confidential.
More notifications & messaging plugins
- SMS Messaging (Twilio) Send SMS to customers from an issue using templates, request reviews in one click, and keep a full SMS history.
- Customer Email Templates Email customers from an issue using reusable templates with placeholders and image attachments, with a log on the issue.
- Customer Auto-Email Automatically emails the customer when a ticket is created and again when it is first assigned.
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